Last updated: March 10 2025
At Carpet Cleaners Johannesburg, we respect your privacy and are committed to protecting any personal information that you share with us. This Privacy Policy outlines how we collect, use, and protect your information in compliance with South Africa’s Protection of Personal Information Act (POPIA).
1. What Information We Collect
We may collect the following types of personal information when you interact with our website or services:
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Full name
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Contact details (email address, phone number)
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Physical address (if required for service delivery)
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Information submitted via contact forms or service requests
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Any other information you choose to provide voluntarily
2. How We Use Your Information
Your personal information may be used to:
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Provide and manage our cleaning services
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Communicate with you about appointments, quotes, or inquiries
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Improve our website and customer experience
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Comply with legal and regulatory obligations
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Protection and Security
We take reasonable and appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These cookies do not collect personally identifiable information and can be disabled in your browser settings.
5. Third-Party Services
We may use trusted third-party tools (such as Google Analytics or contact form plugins) to help operate our website and understand user interactions. These third parties are obligated to keep your information secure and confidential.
6. Your Rights Under POPIA
You have the right to:
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Access the personal data we hold about you
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Request corrections to any inaccurate information
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Withdraw your consent for processing (where applicable)
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Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights or ask questions about your data, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.